Cheapskate Celcom!!!

During the previous pikom pc fair, my colleague had subscribe to Celcom broadband. In order to close sales, they offered you with lots of freebies, promising you this and that just to convince you to subscribe.

She paid RM98 for the installation fees plus one month subscription fee of RM98 (if I recalled correctly). They promised us that if we were to terminate the contract, we just need to return the modem (in the event of termination occurs within the first year).

She decided to terminate the service and holding the usb modem stick, she went to Celcom HQ.

The thing that I wanna highlight here was, celcom refused to terminate the contract due to we did not bring along with the box. I questioned her that what was in the box that you must need it for termination?

The answer given was really a surprising one. She told me that she need to get all the freebies back before she can do so. I was wondering, the freebies in the box was just a stress ball, a damn ugle USB and warranty card. What the hell is that important to get all these back?

I think she was intended to 'recycle' all the freebies to the next customer. In addition, her attitude when answering my questions was damn fucking annoying. What the hell is the customer service attitude?

If I were the victim, definitely I will lodge a complain to Celcom already. However, my colleague said that, we should not help them to improve. Since we are not going to continue the service with Celcom, just let them be and let them to be dislodged by their competitors.

Cheapskate Celcom!!!!