Complaint Epi 2 - KTMB

To whom it may concern,

I would like to lodge a complaint on behalf of my friend, regarding services provided by the KTM.

He has bought a ticket on Saturday 22nd May 2010, time 2205, from Kepong Central to Kampar. We have reached the station by 2200 and there was no train at the platform. We have checked on the platform display, and it was showing Rawang with the estimated arriving time. Since this was the first time boarding inter-city train, we did not know which train is the right one. Hence, we have had double confirmed with the ticket counter representatives that the train heading towards Ipoh will have a display of Ipoh.

Without any doubts, we were waiting there for half an hour before the very first train arrived. This was the train that heading towards Rawang which has been delayed for at least 20 minutes from the original scheduled time. We did not go on board and waiting for the next train.

The next train was still having Rawang at the display and therefore we did not bother to go on board as we were pretty much assured by the words from the representative. However, we have waited there until 2315, when there was nobody around, counters were all closed, no more passengers, but only the security guards. My friend was stranded at the station helplessly.

At the end, he had no choice but to call for help from his parents at the station alone without any aid from KTM services. His parents came all the way down to KL, to pick up their son at wee hours.

First Complaint: Shouldn’t be someone to on duty or any person in charge to handle all enquiries before the last train? Office closed at 2200 and the last train was 0000. There should have someone on duty to handle emergency cases. This showed how irresponsive of KTM services.

Second Complaint: Why there wasn’t any announcement re the arrival time for the respective train (or delay if any)?

On the following day, which is today (23rd May 2010, Sunday), we approached the officer in charge who based at Kepong station. We have requested the train schedule yesterday. Sadly to note, I was told that there was no record about arrival time of the train at the corresponding train station. The answers given were nonsense and he could not assured me that the train did pass through Kepong Central station last night. He just told me that, supposedly yes. As an officer in charge, was this the quality service provided and also the effective management system? You could not even convince your customers. Officer in charge: Ali, staff ID: 008714

Third Complaint: Ineffective schedule management, no proper log for train arrival, and no professionalism in the PIC

Ali has an assistant, Roslan who threw out even more nonsense. He had questioned me that, we should be able to distinguish the difference between normal commuter and also inter-city commuter. And from the beginning, I have told them that this was our first time and can’t you expect each and every each of the passengers were not their first time? He had assumed the responsibilities on us to find out which train to board. Worse still, he said that we should go to the other passengers to enquire which train is heading towards Ipoh. Yes, I know this should be one of the way, but is this the proper way for all customers? Should the responsibilities fall back on KTM provider instead of the customers themselves?

Forth Complaint: There was no proper communication channel to the passengers on the details for each train.

I am looking forward to a satisfactory reply from KTM, and at least, an apologize and ticket refund from KTM. I hope I would receive a reply in 3 working days else I will escalate this to the consumers association or other authorities.

Rgds
Vincent Loh

Penang Outing 2010

Another significant event from my company, this was to celebrate the achievement of last year – 2009 and also to have our annual dinner. Let’s go go go !!!

Date : 7th May 2010 – 9th May 2010
Venue : Penang (Rasa Sayang, Golden Sand, Holiday Inn, Park Royal)
Activity: Family Outing, Annual Dinner

PRU had arranged for coaches to transfer us, but we opted to drive ourselves so that we could have a food hunting trip along the way to Penang. We stopped by Bidor, Tapah, Kampar, Ipoh etc.

7th May 2010
The very first day, we left office about 12.30, had McD as our lunch and we headed towards Bidor for the famous Duck Mee.



The hotel.



Yeah, time for some local food.




‘Pasar Malam’


What does it means huh? St St AK in town? (Actual is the beST STeAK in town)


Pity turtle!! Haha


Shop for the shirt for tomorrow event.



Before end of the night., lets go for a foot massage.. I have problem with my heart and liver. Haiz. Hopefully, it is just a circulation problem and not of a severe one. The master told me that drink more water, sleep early, and not to drink too much alcohol. However, the time that Im having this massage was about 11.30pm and the next day, I will be drinking a lot. Haha..


8th May 2010

Breakfast time, but may I know what is this for? Those spice just put it there? Can they have a better shape for this?


Pre-event. This MC super duper geng in this dancing. His butt is the best!!


The number one song!!


The event is now officialized!!


Take a group photo before any games… hehe


This shirt has been with me for at least 7 years. I love it!!!


Mini games station for other participants to kill their time and also to win some of the bears.


Spider woman!!















Children corner, we have master to teach them making cakes etc.



One of the main events for family outing! I participated in it partnering the EXCO members. Average age of my team is definitely the highest across all opponents. It should be above 35.


We already tired, after an exhaustive warm up by this super lady. Zzzz


Briefing to the EXCO and to the rest of the team members. (I am the team leader… ngek ngek)


The GM, Agency Distribution as our cheer leader and play the drum.


Either one of them should sit in front of the dragon boat to motivate us instead of GM. Haiz…


We tried our best boss!! (the tall guy is CFO)


We were knocked out by just less than few millisecond. Haiz!!!!!

Another main event, hosted by big boss, CFO. The PRUgladiator


Tug of the war! CEO is giving out his greatest strength.


Volley ball, I lose the game.. 9-11. It’s a knockout. Haihz!!


This is why I lose. Haha


Other events which came from our own pocket. Parasailing & Jetski


The guy was nervous as Im not ready with my camera in hand. Haha!! I know Im too dare to bring the camera up on the sky. LOL!!


Up to the sky, the feeling was so comfortable but the duration was too short. If they have a better scenery, this was a good game then.






She is cute!! Just like a rabbit.


After-jetski-durian-head


She wants to try my after-jetski-durian-head. Haha.



The night has come!!


The cute girl get a I-phone 3G(s) from lucky draw!! Envious!!







With my hairstyle coupled with my beach look, just looks like those head of the samseng gang!! Haha..


This Arjun keep wanna me to drink with him. Zzzz


They were ‘drunk’


The model!!


Crazy night continues to the end.




9th May 2010

We skipped the meal provided by the hotel but hunt for other local food.



Ipoh Old town for the white coffee and bread!



Victory!! Lots for food, snacks, fruits etc. Pity my little MyVi


End of the trip… =(